Privacy Policy
This Privacy Policy describes how Parcel Poetry (“Parcel Poetry,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, make a purchase, contact us, or otherwise use our services.
Information we collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, gift recipient details, order information, gift messages, and customer service communications. When you make a purchase, payment information is collected and processed securely by our payment service providers. We do not store complete payment card numbers.
We also automatically receive limited technical information such as IP address, browser type, device information, pages viewed, referring URLs, and cookie or similar technology identifiers.
How we use information
We use personal information to process and fulfill orders; take payment; ship purchases; provide order updates; prevent fraud; respond to questions; operate, secure, and improve our website; comply with legal obligations; and, with your consent where required, send marketing communications. We may use shipping information supplied for a gift recipient only to fulfill and support that order.
How we share information
We may share information with service providers that help us operate, including payment processors such as Stripe, shipping carriers, website hosting providers, analytics providers, fraud prevention services, email platforms, and professional advisers. These providers may use information only as permitted by their agreements with us and applicable law. We may also disclose information where required by law, to protect rights and safety, or in connection with a merger, financing, or sale of the business.
Payments
Payments may be processed by Stripe. Stripe receives information needed to process your transaction and handles it under its own privacy policy and security standards. Parcel Poetry does not receive or store your full card number or card security code.
Cookies and analytics
We may use cookies and similar technologies to keep the site working, remember preferences, understand site use, and measure marketing performance. You can control cookies through your browser settings. Disabling some cookies may affect website functionality.
Marketing choices
You may unsubscribe from promotional email at any time using the link in an email. Even if you opt out of marketing, we may still send transactional messages about your orders or account.
Data retention and security
We retain personal information only as long as reasonably necessary for the purposes described here, including legal, accounting, fraud prevention, and dispute-resolution needs. We use reasonable administrative, technical, and physical safeguards, but no online system can be guaranteed completely secure.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have the right to appeal a decision. We will not discriminate against you for exercising a privacy right. To make a request, contact us using the details below. We may need to verify your identity.
Children
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
U.S. state disclosures
We do not sell personal information for money. If our use of advertising technologies is considered “sharing,” “selling,” or targeted advertising under applicable state law, eligible residents may request to opt out by contacting us. We honor legally required privacy preference signals where applicable.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The date at the top shows when it was last revised.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Parcel Poetry
620 Noble Ave, Akron, OH 44320, USA
Phone: (330) 338-1947
Email: info@parcelpoetry.online